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The tickness of the front office
I read very interesting blog post by Irene Chong on service design. Besides other interesting insights I appreciated the focus on blueprinting, because it propose an articulation of the touchpoint...
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Service design conference in Amsterdam: spolights and shadows
The first conference of the Service Design Network in Amsterdam is just ended. I found it very interesting, not just for the presentations, which, after all, were not memorable. But rather for the...
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